FAQ

ACCOUNT

Creating an account is easy! All you need to do is go to the Create an Account page and provide accurate, complete and up-to-date information. Make sure to read Asian Eye Shop's Terms and Conditions, too!

Making a purchase for non-prescription items is possible without creating account by choosing the option to checkout as a guest. Just make sure to provide accurate shipping and contact details upon checkout. However, creating an account is a must if you're purchasing products that need prescription, such as medicines and prescription eyeglasses, or if you're availing of government-mandated discounts like the Senior Citizen and PWD discounts. Doing so will help us fullfill your order/s and take note of your previous purchase/s and other pertinent details. That means that the next time you purchase, it will be easier as some fields will already be pre-filled. Plus, you get the first dibs on exclusive sales and promotions!"

Creating an account will make it easier for you to track your orders; add products in your wishlist; view your order or purchase history; avail of government-mandated discounts for your purchases; and order prescription-based products like eyeglasses and medicines. Want to create an account or log in? Click here.

Yes, you can! You can change your mobile number or address here . You may be asked to answer security questions or to validate your change mobile number request to ensure your identity. Don't forget to click save to confirm the change/s you've made.

We've all been there. Just click here to reset your password.

Asian Eye strictly enforces its Privacy Policy. All information you provided in creating your account will be kept confidential and will be used only as deemed necessary. All collected data will be stored in both local and off-shore facilities, such as data centers and document storage facilities. It will be retained in accordance with the retention standards enumerated in our Privacy Policy, unless you request your data to be deleted in our database immediately. Once deleted, the data will be completely removed from all the storage location. Read more about Asian Eye Shop's Privacy Policy.

ORDERS

We offer a variety of eyeglasses, sunglasses, contact lenses and solutions, certified sports eyewear and protective personal equipment (PPE), eyewear accessories and medication.

The Filter Options will help you narrow down the products based on what you're looking for. For optical products, you can sort them by category, price, color, size, material, shape, hinge type, rim type and brand; while you can filter the pharmacy products according to the type of medicine and price.

There four (4) easy steps to order:

  1. Select item/s and add to cart
  2. Upload a valid and accurate prescription from your eye doctor (if purchasing prescription items)
  3. Review orders
  4. Checkout and proceed to payment

Note that you can purchase as a guest, but if you wish to avail of discounts through government-issued IDs (senior citizen card, PWD card, etc), you need to sign up and upload the required IDs first.

No, we don't. So feel free to place any order and go through the payment process.

We got you! We are doing our best to make sure our products are well-stocked online. Leave your email address through the “Notify me when available”, so we can let you know as soon as it comes back in stock. In the meantime, you may want to check out other products here.

WISHLIST

A wishlist lets you save/bookmark products to your account. It's especially helpful when browsing and choosing products. It allows you to narrow down your choices without having to look through the whole collection for the particular one you liked. You can add or remove as many items as you want. Once you add the item to your wishlist, you can easily get back to it when you're ready to purchase.

It's easy! You just need to log in to your account, go to My Account and click My Wishlist. From there, you can see the list of products you saved while browsing.
Can't find your wishlist? Access it here.

OPTICAL PRODUCTS

Choosing a frame online can be a challenge. That is why we have included high quality photos from different angles and descriptions for each item that include shape, material and color. We've also made the frame size available, so you will have an idea if the frame fits your face size perfectly. For more tips, browse through the Eye Care Section.

When uploading your prescription, make sure it is accurate and updated. For senior citizens, persons with disability (PWD), national athletes and coaches, and diplomats, the prescription and required IDs uploaded should be under their name.
A valid prescription must also have the patient’s full name, date the prescription was given, and the doctor’s name, PRC and PTR numbers, and signature. Depending on the prescription, the following information should also be present:
a. Eyeglass lenses - grade, pupillary design, brand
b. Contact lenses - power, base curve, diameter, brand
c. Medicines - date (6 months to 1 year for maintenance meds and 1 week if for antibiotics) generic name/brand, quantity and dosage form

Your eyes may experience changes that can affect your eye grade. On an average, these changes can be significant after a year. It sometimes happens to pediatric patients between 6 to 12 months and to patients over 40 years old.

Prescription lenses require proper fitting in the frame, and proper fitting of the frame in the patient’s face. This enables your eye doctor to ensure optimum clarity of vision and your visual comfort. These steps can be done inside the clinic, where it is equipped with machines and proper tools for checkup.

We want to make sure you'll be satisfied with your purchase and that you'll have clear, comfortable vision. So after submitting your prescription, our optometrist will check it to see if the necessary details are valid and complete. Our optometrist will then email you the results. If the prescription is valid, the email will include a link to the payment tab. However, if the prescription is found to be invalid, the optometrist will email or text you the next steps you can take.

Our licensed and highly-trained optometrists and lens technicians take extra care in handling your prescription, and always aim to satisfy the grade requirement as indicated by your doctor. We also check if the informaton indicated in the prescription are complete for us to satisfy your request. In case we need more information, our optometrist will reach out to you through email, call or SMS.

Yes, we can. As long as it's current (released within the year) and has the necessary details we need, then we can proceed with processing your order. Just make sure to upload a valid prescription. To ensure your prescription is valid, it must have the patient’s full name, date the prescription was given, and the doctor’s name, PRC and PTR numbers, and signature. Depending on what you are purchasing, the following information should also be present: a. Eyeglass lenses - grade, pupillary design, brand b. Contact lenses - power, base curve, diameter, brand Please note that lens orders cannot be cancelled.

If you lost your eyeglass/medicine prescription, you may let us know so our optometrist/pharmacist can reach out to you and assist you in getting one. For eyeglass prescriptions, you may fill out the Lens Prescription Form that will pop out when you click the "I need graded lenses " button. For medicine prescriptions, you may get in touch with us by messaging us via the Chatbox, emailing us at [email protected], or calling or texting us at 0917-822-6390.

Don't worry, we'll be here to assist you. Just fill out the Lens Prescription Form that will pop out when you click the "I need graded lenses" button in your chosen frame, and our optometrist will get back to you within 1 to 2 hours. He/She will assess the information that you have provided and will walk you through the process. Please expect an email, SMS or call from our optometrists. Just note that forms submitted beyond 4:00 PM will be processed the next working day.

Yes, graded lenses are different from lens upgrades. Graded lenses correct your vision so you can see clearly; while lens upgrades help extend the longevity of your lenses, but more importantly, they can enhance, protect and keep your vision comfortable.

We've made different coating upgrades available to help you enhance, protect and keep your vision comfortable. These are the:

- Multicoated Lenses are a combination of anti-reflection, scratch-resistant, and anti-UV coatings.
- Blue Light Lenses help reduce eye strain from prolonged use of computers, tablets or smartphones; regulates wake-sleep body clock pattern.
- Polarized Lenses provide UV protection and reduce glare from light-reflecting surfaces like water, sand, carhoods, windshields or light-colored pavements.
- Photochromic Lenses are clear when indoors and automatically darken when exposed to ultraviolet (UV) rays.
- Depending on the color of the lenses, Tinted Lenses can help enhance or lessen intensity of colors, and reduce glare/enhance contrast.
- Mirror Lenses have highly reflective coatings that cause light to bounce off the lenses while also concealing the eyes from view."

Yes, you will see the change in price once you choose the type and brand you want for your lenses.

When it comes to your lens upgrade, you may choose between two brands - DailySpecs and Zeiss.

Asian Eye Shop offers stylish options from its exclusive brands -- DailySpecs and Brett. DailySpecs are daily wear glasses that combine form and function and come in a variety of shapes and colors to fit your unique style, while Brett frames are made to impress. It features frames with premium built quality that are full of character and style. DailySpecs are also available at EyeSite and Eyesite Vision Studio clinics. Brett, on the other hand, is exclusively available on Asian Eye Shop.

Browse through our exclusive brands – DailySpecs for your daily wear, Kidspex for your kids' needs, and Activspex for those with active lifestyle. Check out our selection via Signature Brand.

We only offer products that meet the ISO standard of quality. We also maintain a very high intensive quality control for optical products. Eyeglasses and contact lenses must pass three-tier of quality assurance before they are dispensed.

If you are a first-time contact lens wearer, it is best to consult your eye doctor first so he/she can recommend the brand that fits your eyes and your current eye condition. But if you're reordering, already a contact lens user and has no problem with your current brand, you can order from our site by uploading a valid contact lens prescription.

Your comfort and vision clarity are important to us. By providing us with your prescription, we can ensure that the contact lenses you're purchasing will fit your eyes. Contact lenses have different materials, water content, size (diameter) and curvature. If these don't match your eyes, you may experience discomfort and result to certain eye conditions that may affect your vision.

When getting contact lenses, it's important to know which type will match your eye condition and provide you clear and comfortable vision. We offer the different types of contact lenses:
- Soft Contact Lens: It’s popular among contact lens wearers because it’s more comfortable, easier to adapt, and offers a variety of options. Examples are daily wear contacts, extended wear contacts, toric contacts, colored contacts, cosmetic/decorative contacts.
- Hard Contact Lens: It firmly holds the shape of the eyes, so it provides sharper vision. However, it may take longer for contact lens wearers to adjust to them.
- Specialized Contact Lens: It may be worn to correct special vision problems or normalize vision of eyes with surface diseases. Examples of specialized lenses are keratoconic lenses, scleral, and Ortho-K lenses.
- Ortho-K contact lenses: These specialized contact lenses are worn for at least 6 hours during sleep and removed upon waking up. These temporarily corrects vision that may last up to 24 hours, and may be used to reduce the progression of nearsigthedness or myopia.

You may also look for contact lenses according to when you need to replace them:
- Dailies Contact Lenses: These can only be used once. These are thinner than reusable lenses, so you need to remove and throw them away at the end of the day. A new/fresh pair of contact lenses is then worn the following day.
- Monthlies Contact Lenses: These are worn each day for 30 days (a month) before getting a new pair. You wear these when you’re awake, then remove and store them in contact lens solution before you sleep.
- Customized Soft Contact Lenses: Also called Conventional Soft Contact Lenses are made of HEMA that can be used on a daily basis for a maximum of one (1) year or as prescribed by your eye doctor.

Take a peek at our Package Offerings. If you want to avail of any of our packages, visit any of our EyeSite and EyeSite Vision Studio clinics. Remember to set an appointment when you want to go to our EyeSite clinic.

PHARMACY PRODUCTS

Yes, prescription eye medicines are available at the Asian Eye Shop! Just make sure to upload a valid prescription from your eye doctor upon checking out. If you dont have valid prescription, we can arrange one for you through our Teleconsultation Service or by scheduling a visit to one of our clinics. Our eye doctors can prescribe medications based on their assessment of your condition.

Similar to how we purchase medicine from physical stores or pharmacies, there are certain eye medicines that require a valid prescription from your eye doctor. A valid prescription helps us ensure that you can safely use the medicine to manage or treat your eye condition. After submission, our pharmacist will review your prescription and check if it has all the necessary details, and will give you feedback via email, SMS or call within 1-2 hours to confirm your order.

It is always important to listen to your body whenever you take any medication. Take note of any adverse experience and report them to your doctor. Then fill out the Report for Adverse Drug Reaction Form, which is included in the email that will be sent to you after your purchase. Our pharmacist will then get in touch with you to ask more details and help you report your experience to the medicine’s manufacturer.

 

SHIPPING / DELIVERY

Yes, we do. We have delivery partners to help us deliver your eye care essentials nationwide.

Yes, we do! Just make sure that you place your order/s on or before 2PM, Mondays thru Fridays. Also, please note that orders placed on holidays and weekends (Saturdays and Sundays) will be processed the next working day.

Delivery fees may vary depending on the courier and your location. Cost of regular deliveries for areas within NCR ranges from Php129.00 to Php181.00, and Php170.00 to Php208.00 for other areas in Luzon. Delivery fee in the Visayas and Mindanao areas range from Php198.00 to Php229.00. These rates may vary and are subject to change.

Ordered a bulky item? Regardless of the order amount, there's a special fee of Php 499.00 for items that weigh 8 kilograms or above in actual or dimensional weight. It will be indicated in the product details page if a product is considered a bulky item.

Yes, we do. You can avail of the FREE shipping for a minimum total purchase of Php1,700.00.

If you live within NCR, we can send your order/s via Lalamove and Grab. If you are outside NCR or in provincial areas, we have regular deliveries through LBC and 2Go to send you your eye care essentials.

We can send you your order/s within 2 to 3 days if you're within NCR. For provincial deliveries, you may expect your order/s within 4 to 10 working days from the day you received the shipment notification.

Yes, we want to make sure you're updated about your order/s. You can check your orders by logging in and accessing My Orders under your Account Page. We will send you an email notifaction once your order has been shipped and delivered. In between, our logistics partner will get in touch with you via text message or when your product is in transit. You can also track your orders through the courier's app or system.

Don't worry! You can assign another person to receive your purchase, but he/she has to be ready with an authorization letter, a copy of your government-issued ID, and his/her valid ID. Upon delivery, he/she will sign in the driver's app and take a picture to confirm that the items have been received.

Yes, we will try to deliver your order again within the next 5 days. If the package is not received again, your order will be cancelled. We will refund your payment accordingly, following Asian Eye's Refund Policy.

However, please take note the limited-stock items, hygiene-sensitive products (contact lens and eye drops), medical items that require refrigeration and products that are customized (e.g. processed lenses) cannot be be refunded.

PICK-UPS

Yes, you can pick up your order/s at our Asian Eye Rockwell Makati clinic. Our team will notify you through email or chat once your order is ready for pick up.

No, you don't have to pay for shipping if you opt for this. Just don't forget to present your proof of order (e.g. screenshot of item ordered from the website), proof of payment (if paid online) and a valid ID. But if a family member or a friend is picking it up for you, they need to present a letter of authorization, your valid ID, and his/her valid ID. It's important to note that your order/s will not be released if if your or your representative’s identity is not verified.

At present, pick up of orders is available only at Asian Eye Rockwell Makati clinic. But don't worry, we're working hard so you can pick up your order at your nearest Asian Eye or EyeSite clinic. Make sure to subscribe to our mailing list to keep updated.

If you're picking up your order/s, please present your proof of order (e.g. screenshot of item ordered from the website), proof of payment (if paid online) and a valid ID. But if a family member or a friend is picking it up for you, they need to present a letter of authorization, your valid ID, and his/her valid ID. It's important to note that your order/s will not be released if you or your representative’s identity is not verified.

Your order will be cancelled if you fail to pick it up within 5 days from the day you were notified. If you paid online, you will be refunded accordingly, following Asian Eye’s Refund Policy.

However, please take note the limited-stock items, hygiene-sensitive products (contact lens and eye drops), medical items that require refrigeration and products that are customized (e.g. processed lenses) cannot be be refunded.

PAYMENTS

We want to make things convenient for you, so we're offering the following payment options:
- Credit cards / debit cards
- Over-the-counter (banks, 7-Eleven, SM Bills Payment, Cebuana, M Lhuiller, Truemoney, DA5)
- PayPal
- E-wallets (GCash, PayMaya, Dragonpay, WeChat Pay, AliPay, ECPay, C-Bank)

Yes, we will send you an official receipt along with your purchase. Please check your package as soon as you receve it, and report to us via the Chatbox or [email protected] if the receipt or any item is missing. As part of our process, we make sure that your orders are in good condition and the package is sent complete with the receipt. We also take photos of its contents before it is sealed and handed over to our delivery partners as our way to ensure the package completeness before it reaches you.

We don’t have installment plans at present, but we’re doing our best to offer you more flexible payment options. Check back on our website soon!

PROMOS AND/OR DISCOUNTS

Yes, we do. If you are a senior citizen or a person with disability (PWD), you can avail of the 20% discount by uploading your SC/PWD ID on your profile page. This will be subject for a 1 to 2-working day team review. It’s also important to note that if you have both IDs, only one discount will be applied, whichever is more beneficial to you. VAT will still be exempted from the product price and delivery fee, regardless of which discount will be applied. Products that require prescription can only be discounted if the valid ID uploaded matches the identity indicated in the prescription.

For more details, please check our full Discounts and Promotions policy in our Terms and Conditions.

EXCHANGE AND REFUNDS / RETURNS

We want you to be satisfied with your purchase. That's why we make sure that your products are in good condition and also take a photo of them before they are sealed and handed over to our delivery partners. You can return or exchange your order, so make sure to report any deficiencies, tampering or any missing parts within 24 hours upon receipt of item by filling out the Return and Refund Online Form. Remember, the item has to be in its original packaging and unused, with all accessories. Our team will then review your request and provide feedback within 48 hours. Read our Terms and Conditions to learn more about our policies on Exchange and Refunds/Returns.

To return an item, fill out and submit the Return and Refund Online Form within 24 hours upon receipt of item. Make sure that the item is in its original packaging with its accessories and official receipt. You may send it back within 5 (five) days upon receipt of the item, through your preferred courier. You may also bring it to Asian Eye Rockwell Makati clinic, Mondays thru Fridays, 10:00AM to 4:00PM. Note that the cost of the courier service will be paid for by the customer/patient.

You may send the item to:
Finance and Treasury Department - Inventory
Asian Eye Institute
9th Floor PHINMA Plaza, Rockwell Center,
Makati City, Philippines

Learn more about our Return and Refund/Exchange, and Cancellation Policies by reading our Terms and Conditions.

If you're returning an item, make sure to fill out the Return and Refund Online Form within 24 hours upon receipt of item, or if you want to cancel your order, submit the Cancellation Request Form by 4PM of the same day you placed your order. Please note that submitted form/request will be subject for review and approval and reasons for such must be in accordance with Asian Eye Shop's policies and conditions. The refund process will depend on your mode of payment. Read more about our Terms and Conditions.

WARRANTY

Warranty services are only provided for frames and lenses and are based on the brand’s warranty coverage. However, these will be voided if damages are caused by the customer’s negligence or the product has been utilized for anything other than personal use, such as for commercial or business purposes.

Our medicines are sourced from exclusive distributors that are licensed by the Food and Drug Administration (FDA). If there are any product defects (packaging, labeling etc) or product concerns (any allergic or adverse reaction/s), you may let us know by submitting the Report for Adverse Drug Reaction Form. Our pharmacist will then call to ask you more details and help you report your experience to the medicine’s manufacturer.

It's easy! You can send your warranty claim by chatting with us, sending us a text message or email. Read more about it via Asian Eye Shop's Terms and Conditions.

CUSTOMER FEEDBACK

We're available to help and guide you as you make your purchase. Send in your questions via the Chatbox, [email protected], text or call 0917-822-6390. Our Customer Service Representative will get in touch with you ASAP.

We're ready to answer your questions Mondays thru Saturdays, 9AM to 6PM, except on holidays. We will do our best to respond to inquiries sent beyond 6PM by the next working day.

We value your feedback because those help us create an easy and convenient buying experience for you. You may send feedback by answering the satisfaction survey form here, or through the link that is included in the email notification of your delivery. Alternatively, you can also provide feedback through email or SMS, or chat with our Customer Service Representative via the Chatbox.

ABOUT ASIAN EYE INSTITUTE

Asian Eye Institute is the largest ambulatory eye institute in the Philippines, with seven (7) eye centers and two (2) vision centers. Asian Eye is found in four locations in Metro Manila -- Rockwell Center Makati, Trinoma, Mall of Asia and Commercenter Alabang; while EyeSite clinics are located in St. Frances Cabrini Medical Center, Sto. Tomas Batangas, and SM City Fairview. EyeSite Vision Studio, on the other hand, is a one-stop shop and clinic that offers pioneering services like EyeScan and teleconsultation. It has clinics in SM Rosario and Sta. Lucia Grand East Mall.

You may set an appointment by calling your preferred Asian Eye clinic:

  • Asian Eye Rockwell Center, Makati: 8-898-2020 / 0918-898-2020
  • Asian Eye TriNoma: 7-901-3931 to 32 / 0917-897-2020
  • Asian Eye Mall of Asia: 8-556-4996 to 97 / 0908-894-6185 / 0917-628-7908
  • Asian Eye Commercenter Alabang: 8-403-9013 / 0917-628-2807

For more details, visit https://asianeyeinstitute.com/locations/.

If you want to set an appointment at EyeSite, you may call:

  • EyeSite SM City Fairview: (02) 750-7453 / 0917-853-7578
  • EyeSite St. Cabrini Medical Center, Sto. Tomas, Batangas City: (043) 740-7669 / 0995-473-0227
  • EyeSite SM City Dasmariñas: (046) 541-3544 / 0917-852-4327

For EyeSite Vision Studio, you may contact them via:

  • EVS SM City Rosario, Cavite: 046 527 7442 / 09178021330
  • EVS Sta. Lucia East, Cainta, Rizal: 7728 8086 / 09178315657

 

You may subscribe to our mailing list, so you will be the first to know about our new arrivals and exclusive offers.

Asian Eye strictly enforces its Privacy Policy. It’s implementing technological, organizational and physical security measures to protect personal data from loss, misuse, unauthorized modification, unauthorized or accidental access or disclosure, alteration or destruction. Asian Eye also makes use of the following safeguards:

Secured servers and firewalls, encryption on computing devices Restricted access only for qualified and authorized personnel Strict implementation of information security policies

For more details visit our Privacy Policy page.