We, at Asian Eye Institute, including its affiliates and subsidiaries (hereinafter referred to as “AEI”) place a premium on the confidentiality of personal data you have entrusted with us. This Privacy Policy details how AEI uses and protects your personal data in accordance with Republic Act No. 10173 also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), other issuances of the National Privacy Commission (NPC), and other relevant laws of the Philippines. All collection, storage, transmittal, usage, retention, and disposal of information shall be in accordance with the law.



  1. Personal information refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual (Section 3 (g), R.A. 10173);
  2. Sensitive personal information refers to personal information: (1) About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; (2) About an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings; (3) Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or cm-rent health records, licenses or its denials, suspension or revocation, and tax returns; and (4) Specifically established by an executive order or an act of Congress to be kept classified (Section 3 (l), R.A. 10173); and
  3. Privileged information refers to any and all forms of data which under the Rules of Court and other pertinent laws constitute privileged communication (Section 3 (k), R.A. 10173), such as, but not limited to, information which a person authorized to practice medicine, surgery or obstetrics may have acquired in attending to a patient in a professional capacity.



AEI collects, uses, processes, stores and retains personal data when reasonable and necessary to perform its business processes effectively, safely and efficiently and in accordance with corporate policies.

In general, AEI are using your data for any of the following purposes:

  • To comply with AEI’s obligations under law and as required by government organizations and/or agencies
  • To comply with legal and regulatory requirements or obligations; and
  • To perform such other processing or disclosure that may be required under law or regulations.

In addition from the general uses mentioned above, we may use your personal information depending on your transactions with AEI in any of the following means:

  1. When you want to become part of our team:
    • To grant access to AEI premises for the performance of individual’s duties and obligations;
    • To manage security at the workplace;
    • To process employee salaries and benefits;
    • To execute employee development, communications, health and engagement programs and organizational planning and management;
    • To provide assistance in case of emergency, and to account for employees during emergencies and/or crises;
    • To grant access to AEI’s IT systems and infrastructure, consistent with IT policies and procedures;
    • To provide access to services, privileges or job opportunities offered by affiliates and subsidiaries of AEI;
    • To process requirements for work purposes, including travel, certification, appointments, and the like;
    • To conduct internal investigations in relation to security incidents, disciplinary proceedings and other analogous circumstances;
    • To comply with government requirements, including permits, disclosures, orders and reports; and
    • To perform such other processing or disclosure that may be required in the course of AEI’s business or under law or regulations.
  2. When you inquire on our website, social media sites or email:
    • To respond to specific complaints, enquiries, requests or to provide requested information; and
    • Allows us to personalize the site for the user and view how and when specific users visit the site, helping us to improve the site. The use of cookies is an industry standard. Cookies are stored on your computer and are used only to view information on your hard drive that was put there by a cookie from this site. If you do not wish to receive cookies you may set your web browser to prevent them.
  3. When you enter AEI premises as patient, guest, or visitor:
    • To grant access to AEI premises for the performance of individual’s duties and obligations;
    • To manage security at the workplace; and
    • To control queue for diagnosis and/or consultations.
  4. When you become a patient of AEI:
    • To provide medical services to you and meeting your healthcare needs within AEI;
    • To avail of the services which AEI provides, including, where necessary, the transferring to or sharing of your personal data with third party medical service providers such as specialists, imaging providers, pathology providers, or other allied health professionals such as ophthalmologists;
    • To resolve complaints and dealing with enquiries made by you;
    • To maintain and update your data;
    • To file medical claims on your behalf with the relevant company, employer or insurance provider;
    • To collect and process payments through credit card, check, bank transfers or other means;
    • To carry out billing, accounting, auditing and the maintenance of proper book-keeping for the Practice’s operations and business;
    • To be used in research purposes;
    • To conduct internal investigations in relation to security incidents, disciplinary proceedings and other analogous circumstances; and
    • To perform such other processing or disclosure that may be required in the course of AEI’s business or under law or regulations.
  5. When you are a vendor, a potential vendor, or a contractor:
    • To conduct appropriate due diligence checks;
    • To evaluate your proposal including your manpower, technical and operational capacity;
    • To assess the practicability of your proposal and process your accreditation;
    • To communicate the result of your proposal and to execute a letter of award together with the contract;
    • To perform any other action as may be necessary to implement the terms and conditions of our contract; and,
    • To perform other processes related to or in connection with our business, including those processing or disclosure that may be required under law or regulations.
  6. When you become a stockholder of AEI:
    • To maintain records of your stocks with AEI; and
    • To perform administration of your stock transactions.



The types of personal data that AEI will collect from you depend on the particular purpose and/or position for which you are submitting an application. The common type of data collected by AEI generally includes the following:

  1. Basic personal information such as name, address, telephone number, and other personal contact details;
  2. Sensitive personal information such as birth date, marital status, age, religion, nationality, gender, dependents, health information, education, employment history, and government identification numbers, as well as biometric information such as full-face photographs, fingerprints, and other similar images; and
  3. Privileged information such as medical records.

AEI also generate personal data in the course of your employment, such as salary and income, payroll bank account, performance ratings, disciplinary proceedings, training and development activities, medical records and certifications.



This website engaged Sytian IT Solutions, a third-party service to analyze the web traffic data for us. This service does use cookies or web beacons.

Cookies are small files that our website puts on your PC to store info about your preferences. Cookies can improve your browsing experience by allowing our website to remember your preferences or letting you avoid signing in each time you visit certain our website. If you don’t want our website to store cookies on your PC, you can block cookies. But blocking cookies might prevent some pages from displaying correctly, or you might get a message from our website letting you know that you need to allow cookies to view that our website.

Data generated is not shared with any other party. For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:

  • Your IP address,
  • The search terms you used,
  • The pages and internal links accessed on our site,
  • The date and time you visited the site,
  • Geolocation,
  • The referring site or platform (if any) through which you clicked through to this <website>,
  • Your operating system, and
  • Web browser type.

Use the options in your web browser if you do not wish to receive (a) cookie(s) or if you wish to set your browser to notify you when you receive (a) cookie(s). Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this website.



From time to time, AEI website may provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices. These sites are operated by independent entities that have their own privacy policies which you should also review. AEI’s Privacy Policy does not apply to such other sites or to the use that those entities make of your information. AEI has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information. More so, the availability of a link to, any such site or property on the Website does not imply endorsement of it by us or by our affiliates.



AEI collect personal data when you:

  • Accomplish company forms;
  • Submit to AEI your resume and other employment requirements; and
  • Disclose personal data through phone calls, email, SMS or verbal communication with Company personnel.

AEI also acquire personal data through third parties, such as:

  • Job-search platforms;
  • Head-hunters;
  • Universities and professional organizations;
  • Accredited hospitals or clinics;
  • Agencies and contractors; and
  • Other companies (such as former employers and affiliates)

AEI generate personal data when you:

  • Accept a job offer;
  • Avail of benefits; and
  • Participate in Company processes and activities.



Employees are primarily responsible for ensuring that all personal data submitted are accurate, complete and up-to-date. From time to time, AEI requests updated data from the employees.

AEI take reasonable steps to make sure that the personal data AEI collect, generate, use or disclose are accurate, complete, and up-to-date, such as:

  • Periodic reviews and audits of systems, processes and data; and
  • Verification with the concerned employees and third parties.



As a general rule, AEI are not allowed to share your data with a third party except in limited circumstances as noted below.
You authorize AEI to disclose your information to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in the following circumstances:

  • As necessary for the proper execution of processes related to the declared purpose; and
  • The use or disclosure is reasonably necessary, required or authorized by or under law.

This means AEI might provide personal data to the following:

  • Our partner companies, organizations, or agencies including their sub-contractors or prospective business partners that act as our service providers and contractors, consistent with the purposes discussed above;
  • Affiliates and subsidiaries of AEI; and
  • Law enforcement and government agencies;

However, the forgoing may only use such personal data for the purpose(s) disclosed in this Privacy Policy and may not use it for any other purpose.



AEI is very sensitive to privacy issues and we are especially careful in any communications with one of our most treasured customers – children. AEI would never collect personal data from children directly, without the parent’s consent.

Personal data collected from children is used solely by AEI or other entities that provide technical, fulfillment or other services to AEI. For example, such entities may provide services, such as, improving our services/web sites, and fulfilling requests or administering promotions. These personal data are not sold.

Meanwhile, we urge parents to regularly monitor and supervise their children’s online activities.



AEI strictly enforces its Privacy Policy. It has implemented technological, organizational and physical security measures to protect personal data from loss, misuse, unauthorized modification, unauthorized or accidental access or disclosure, alteration or destruction. AEI uses safeguards such as the following:

  • Use of secured servers and firewalls, encryption on computing devices;
  • Restricted access only for qualified and authorized personnel; and
  • Strict implementation of information security policies.



The personal data is stored in both local and off-shore facilities, such as data centers (on premise and cloud [with the exception of EyeScan, since it has its own cloud technology, Forus]) and document storage facilities. Data collected will be retained in accordance with the following retention standards, unless you request your data to be deleted in our database immediately. Once deleted, the data will be completely removed from all the storage location.

  1. AEI and/or its duly authorized third party shall retain the Personal Data for a maximum period of five (5) years counted from the date the data subject provide it to AEI, or when it was collected, respectively.
  2. If the data subject has an existing contract and transaction with AEI, information will be retained all throughout the contract period and 5 years after its completion or termination.
  3. If the data subject has no existing contract but has existing transaction with AEI, information will be retained during the transaction and 5 years after its fulfillment.
  4. If the data subject has no existing contract and transaction with AEI, information will be retained for a retention period of 2 years.



From time to time, it may be necessary for AEI to change this Privacy Policy. If we change our Privacy Policy, we will post the revised version here and will take effect immediately, so we suggest that you check here periodically for the most up-to-date version of our Privacy Policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected personal data without obtaining your consent, unless required by law.



As data subjects, you have the following rights:

  • Right to be informed;
  • Right to object;
  • Right to access;
  • Right to rectify or correct erroneous data;
  • Right to erase or block;
  • Right to secure data portability;
  • Right to be indemnified for damages; and
  • Right to file a Complaint

AEI’s decisions to provide such access or consider any request for correction, erasure and objection to process your personal data as it appears in our records are always subject to any exceptions under applicable and relevant laws and/or the DPA, its IRR and other issuances of NPC.



Should you have any inquiries, feedback on this Privacy Policy, and/or complaints, you may reach the Data Protection Officer (DPO) through the following contact details:

Asian Eye Institute
9th Floor, PHINMA Plaza
Rockwell Center, Makati City
[email protected]
Tel: (+632) 898-20-20

You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website.